Terms and Conditions for Man With Van Notting Hill

These Terms and Conditions set out the basis on which Man With Van Notting Hill provides moving, delivery, transport, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear, fair, and practical arrangement for both parties. They apply to domestic and commercial jobs, including single-item moves, part-load transport, collection and delivery, furniture relocation, and similar services arranged with the company. For the purposes of these terms, the words ???we??�, ???us??�, and ???our??� refer to the service provider, and ???you??� or ???the customer??� refer to the individual or business requesting the service.

These terms should be read carefully before confirming any booking. The service is arranged on the understanding that the information you provide is accurate and complete, including collection and delivery addresses, access details, item descriptions, time preferences, and any special handling requirements. Where the customer books on behalf of another person, the person making the booking confirms that they have authority to do so and will ensure that all relevant terms are communicated to the end user. Nothing in these terms affects your statutory rights under UK law.

We may update these terms from time to time to reflect changes in our operations, legal requirements, or industry practice. The version in force at the time of booking will normally apply to that booking unless another agreement has been made in writing. If any part of these terms is found unenforceable, the remaining provisions will continue to apply.

Booking Process

Bookings are accepted subject to availability and confirmation. A booking request may be made by the customer through the agreed booking channel and must include sufficient information for us to assess the job properly. This includes the type and quantity of items, the expected number of access points, floor levels, parking restrictions, and any lifting, dismantling, packing, or waiting requirements. We may rely on the information provided at the time of booking when calculating the price, allocating vehicle size, staffing, and journey time.

Once a booking has been requested, we may provide an estimate or quotation based on the details supplied. An estimate is not a fixed offer unless expressly stated; the final charge may change if the job differs from the information given, including additional items, extended waiting time, or difficult access. A booking becomes confirmed only when we have accepted the job and, where applicable, received any deposit or prepayment required. We reserve the right to refuse a booking where the requirements are outside our service scope, unsafe, unlawful, or commercially impractical.

Customer responsibilities during booking

The customer must ensure that the items to be moved are properly described. Fragile, valuable, hazardous, oversized, or unusual items must be identified in advance. If such items are not declared, we may decline to transport them, adjust the price, or amend the service arrangement. The customer is also responsible for ensuring that all goods are suitably packaged unless packing has been agreed as part of the service. We do not accept responsibility for delays or additional charges arising from inaccurate or incomplete information.

We may request photographs, inventory details, or access notes before confirming the booking. This is to help us assess suitability and to minimise disruption on the day. Where parking permits, loading permissions, building rules, or timed access arrangements are needed, it is the customer???s responsibility to arrange them unless we have expressly agreed otherwise. If the service cannot begin or continue because the customer has failed to secure the necessary arrangements, the job may be treated as a late cancellation or wasted attendance.

Payments

All charges will be communicated clearly before or at the time of booking wherever possible. Prices may be quoted as fixed rates, hourly rates, or a combination of both, depending on the nature of the move. Any additional services requested on the day, including extra labour, waiting, additional stops, long carries, stair carries, packing materials, or disposal services, may incur further charges. Unless otherwise agreed, payment becomes due upon completion of the service, although deposits, advance payments, or staged payments may be required for certain bookings.

Accepted payment methods will be confirmed at the point of booking. Where payment is due on completion, it must be made promptly without deduction or set-off unless required by law. If the customer fails to pay on time, we may suspend further work, retain goods to the extent permitted by law, and recover reasonable costs incurred in seeking payment. Any chargeback, failed payment, or disputed transaction not based on a genuine error may be treated as a breach of contract.

Unless stated otherwise, all prices are inclusive of standard labour and vehicle use but exclusive of unusual access conditions, congestion-related delays, tolls, parking costs, storage, waiting beyond the included allowance, and disposal fees. If the actual service differs materially from the original booking, the price may be revised to reflect the additional time, resources, or risk involved. We will act reasonably when applying any adjustment and, where practical, explain the basis for the revised amount.

Cancellations, Rescheduling, and Customer Delays

The customer may cancel or reschedule a booking by giving reasonable notice. The amount payable on cancellation may depend on how much notice is provided and whether staff, vehicles, or third-party costs have already been committed. Short-notice cancellations may result in a cancellation fee or loss of deposit, especially where the booking slot cannot be reallocated. Where the customer requests rescheduling, we will try to accommodate the new date, but availability cannot be guaranteed.

If the customer is not ready at the agreed time, or if the move cannot proceed because of missing keys, access problems, incorrect addresses, or unavailable decision-makers, we may charge waiting time or treat the booking as cancelled after a reasonable period. If the job is abandoned by the customer after our arrival, reasonable charges may still apply for attendance, labour, fuel, and any costs already incurred. We will always seek to act proportionately, but repeated changes or late cancellations may lead us to decline future bookings.

If we need to cancel or reschedule due to unforeseen circumstances, including vehicle failure, illness, severe weather, safety concerns, or events beyond our control, we will notify the customer as soon as reasonably possible and either rearrange the job or offer a refund for any amounts paid for work not performed. We shall not be liable for indirect losses resulting from such changes, provided we have taken reasonable steps to mitigate inconvenience.

Liability and Care of Goods

We will take reasonable care when handling the customer???s goods and property. However, because moving services involve lifting, transport, loading, unloading, and access challenges, some risk of damage may arise even where reasonable care is exercised. Our liability is limited to loss or damage caused by our negligence, wilful misconduct, or breach of these terms. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any matter that cannot lawfully be excluded under UK law.

The customer is responsible for ensuring that all items are fit for transport and appropriately packed, boxed, wrapped, or secured unless we have agreed to provide that service. We are not liable for damage to items that are inherently fragile, poorly packed, already defective, or unsuitable for moving in their existing condition. We are also not responsible for damage caused by the normal effects of loading, movement, vibration, or minor scuffs that can occur during a lawful and careful move.

Where our liability is established, we may choose to repair, replace, or compensate for the affected item, taking into account age, condition, and market value at the time of the incident. Claims must be raised as soon as reasonably possible after the service, with supporting evidence where available. The customer must give us a fair opportunity to inspect the issue and, where necessary, arrange independent assessment. We will not be liable for consequential losses such as loss of earnings, missed appointments, or business interruption unless required by law.

Waste Regulations and Disposal

Any collection, removal, or disposal of waste must comply with UK waste regulations. If we are asked to remove unwanted items, packaging, or debris, the customer must accurately describe the materials in advance. We will only transport or dispose of waste that is lawful to handle and that falls within the scope of the agreed service. Hazardous waste, electrical waste, sharp materials, chemicals, asbestos, medical waste, and other controlled substances require special handling and may be refused unless specifically agreed and lawfully managed.

The customer confirms that they have the right to dispose of any waste or unwanted items handed to us. We may refuse waste that is contaminated, unsafe, unlabelled, or prohibited by law or by our own safety procedures. Where waste disposal is arranged, the customer acknowledges that charges may include legal disposal costs, tipping fees, sorting time, and transport to approved facilities. We may ask the customer to separate recyclable items, general waste, and restricted materials to ensure compliance.

We may keep records of waste collections, and the customer may be asked to provide information that supports lawful disposal. If the customer provides false, incomplete, or misleading information about waste, they may be liable for any loss, penalty, regulatory issue, or additional cost arising from that misdescription. The customer must not ask us to dispose of items unlawfully or to evade applicable waste controls.

Health, Safety, and Site Conditions

All jobs are carried out subject to reasonable health and safety requirements. We may pause, modify, or refuse work if conditions are unsafe, including where there is poor lighting, obstruction, aggressive behaviour, unsupported loads, unsafe stairs, structural instability, or suspected pest infestation. The customer must ensure safe access to the premises and must warn us of any known risks before the service begins. If we identify a safety issue on arrival, we may make reasonable adjustments or decline to proceed if the risk cannot be managed safely.

The customer must keep children, pets, and bystanders away from work areas wherever reasonably possible. We are entitled to rely on the customer to provide a safe environment and to remove obstacles that may affect our ability to work efficiently. Where we have to use protective equipment, route alternative access, or take extra precautions because of site conditions, additional charges may apply if this was not included in the original quote. We reserve the right to stop work immediately if continuing would place anyone at risk.

Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the services, these terms, or any non-contractual obligation related to them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. If the customer is located elsewhere in the UK, mandatory consumer protections of the relevant jurisdiction may still apply where applicable.

We may assign or transfer our rights and obligations under these terms where reasonably necessary for business purposes, provided this does not reduce your rights. The customer may not assign the booking or any claim without our written consent. No failure or delay by us in enforcing any right will operate as a waiver of that right. These terms, together with the agreed quotation or booking confirmation, form the entire agreement between the parties in relation to the service.

Any notices, amendments, or important service communications should be treated as effective when properly delivered through the agreed booking method or in another reasonable written form. If a dispute arises, both parties should first try to resolve it in good faith and with proportionate cooperation. Where possible, issues should be raised promptly so that evidence can be reviewed and a fair response provided. The aim of these terms is to support a professional, transparent moving service while protecting both the customer and Man With Van Notting Hill.