Terms and Conditions
Man with Van Notting Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Notting Hill provides removal and related services. By making a booking, paying a deposit, or allowing our team to start work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 We, us, our refers to Man with Van Notting Hill, the provider of man and van, removal, collection and delivery services.
1.2 You, your refers to the customer, being the person, company or organisation that books or receives our services.
1.3 Services means any man and van, home or office move, collection, delivery, loading, unloading, packing, or related services we agree to provide.
1.4 Goods means the items, belongings, furniture, boxes, equipment and other property that you ask us to move, handle or transport.
1.5 Booking means any confirmed request for our services, whether made online, in writing or verbally.
2. Scope of Services
2.1 We provide man and van and removal services for household and commercial customers, typically within local and regional service areas, with longer distance moves available by prior agreement.
2.2 Our standard service includes provision of a vehicle with one or more operatives, as agreed at the time of booking, to assist with loading, transport and unloading of your goods.
2.3 Any additional services such as packing, dismantling or reassembly of furniture, supply of packing materials, or extra labour must be agreed in advance and may be subject to additional charges.
2.4 Time estimates for arrival, loading, travel and completion are given in good faith but are not guaranteed, as they may be affected by traffic, access conditions and other factors beyond our control.
3. Booking Process
3.1 You may request a quotation and place a booking by phone or through our online contact methods. Quotations are based on the information you provide about property access, volume of goods, distance and any special requirements.
3.2 It is your responsibility to provide accurate and complete information, including any parking restrictions, limited access, stairs, lifts, or large or heavy items that may require special handling.
3.3 A booking is only confirmed when we have accepted your request and, where required, you have paid the specified deposit. Until confirmation is issued, no date or time slot is guaranteed.
3.4 We reserve the right to refuse or cancel a booking where information provided is incomplete, misleading, or where we reasonably believe that performance of the service may be unsafe or unlawful.
4. Quotes and Pricing
4.1 Quotations may be given as a fixed price or an hourly rate, depending on the nature and scope of the job. The basis of the quote will be made clear at the time it is provided.
4.2 Fixed price quotations are based on the details supplied and assume normal access and working conditions. If additional work is required due to inaccurate information, delays caused by you, or unforeseen access difficulties, we may adjust the price to reflect the extra time, labour or resources required.
4.3 Hourly rate bookings are charged from the agreed start time or from the time our team arrives at the collection address, whichever is earlier, and continue until the work is completed, including any waiting time caused by factors outside our control.
4.4 Our prices do not normally include tolls, congestion, parking charges, permits, or additional fees imposed by third parties. Such costs will be added to your final invoice where applicable.
4.5 All prices are provided in pounds sterling and may be subject to applicable taxes or charges as required by UK law.
5. Payments and Deposits
5.1 We may require a deposit to secure your booking. The amount and due date of any deposit will be advised at the time of booking.
5.2 Payment methods will be communicated when you make your booking. You agree to pay all charges for services rendered, including any additional costs incurred in accordance with these Terms and Conditions.
5.3 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the job. For longer distance moves or larger projects, we may require part or full payment in advance.
5.4 If payment is not received when due, we reserve the right to charge reasonable late payment fees and interest, and to take appropriate steps to recover any outstanding sums.
5.5 We may withhold delivery of your goods until payment has been made in full, where this is lawful and reasonable in the circumstances.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible by using the same contact method you used to make the booking or by another clear method of communication we accept.
6.2 Where you cancel with sufficient notice, any deposit paid may be refunded or transferred to a new date, subject to our discretion and availability.
6.3 If you cancel within a short period before the scheduled start time, a cancellation fee may apply. The applicable period and fee structure will be communicated at the time of booking and may depend on the size and nature of the job.
6.4 Substantial amendments to your booking, such as change of date, time, addresses, or significantly increased volume of goods, are subject to availability and may result in a revised quotation or additional charges.
6.5 We reserve the right to cancel or rearrange a booking where necessary due to events beyond our reasonable control, including vehicle breakdown, severe weather, road closures, staff illness or other unforeseen circumstances. In such cases we will seek to offer a new date and time, or where no suitable alternative is available, we will refund any deposit you have paid for the affected booking.
7. Your Responsibilities
7.1 You must ensure that you or an authorised representative is present at the collection and delivery addresses at the agreed times, with access to the properties and authority to sign job sheets and confirm completion.
7.2 You are responsible for packing your goods safely and securely unless you have arranged for us to provide a packing service. Items should be suitably boxed or protected, and fragile goods must be clearly marked.
7.3 You must ensure that all goods to be moved are ready for transport, disconnected from utilities where necessary, and that any appliances such as washing machines are drained and prepared according to manufacturer instructions.
7.4 You must arrange suitable parking at both collection and delivery points, and obtain any necessary permits where required. Any fines or penalties arising from inadequate parking arrangements may be charged to you.
7.5 You must not ask us to transport any items that are prohibited by law, present a health and safety risk, are improperly packed, or fall within the excluded items listed in these Terms and Conditions.
8. Items We Do Not Carry
8.1 For safety and legal reasons, we will not carry hazardous, illegal or dangerous goods, including but not limited to explosives, gases, flammable or toxic substances, firearms, ammunition, live animals, plants that require specialist handling, or perishable goods likely to deteriorate.
8.2 We do not accept responsibility for cash, jewellery, precious metals, important documents, or high value items such as artwork or antiques unless we have expressly agreed in writing and appropriate arrangements have been made.
8.3 If you include prohibited or excluded items within your goods without our knowledge, you do so at your own risk and may be liable for any resulting damage, loss, fines or claims.
9. Waste and Rubbish Removal
9.1 We operate in line with UK waste regulations and aim to handle all waste responsibly. We are not a general waste disposal contractor and do not provide landfill or hazardous waste services.
9.2 Where we agree to remove unwanted items, furniture or household effects for disposal or recycling, we will only do so in accordance with applicable waste legislation and using appropriate disposal routes.
9.3 You must not request us to dispose of hazardous waste or items that require specialist treatment under environmental or waste management regulations.
9.4 Additional charges may apply for the removal or disposal of bulky or difficult items, and for trips to authorised recycling or waste facilities.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limits and exclusions set out in this section.
10.2 We are not liable for loss or damage arising from your failure to pack goods properly, your failure to prepare appliances or equipment correctly, inherent defects in the goods, or normal wear and tear.
10.3 We are not liable for any indirect, consequential or purely economic loss, including loss of profit, loss of opportunity or loss of business, even if such loss was foreseeable.
10.4 Our liability for loss of or damage to your goods, where we are at fault, is limited to a reasonable replacement or repair cost, subject to an overall cap per job, unless a higher level of cover has been expressly agreed in writing.
10.5 Certain items may be particularly fragile, valuable or at risk. You are encouraged to arrange your own insurance cover for such goods. We do not provide insurance advice and any cover you obtain is a matter between you and your chosen insurer.
10.6 We are not liable for delays, missed appointments or failure to perform our services where caused by events beyond our reasonable control, including but not limited to traffic congestion, accidents, adverse weather, road closures, industrial action or public events.
11. Claims and Complaints
11.1 You should inspect your goods and property as soon as reasonably possible after completion of the job. Any visible loss or damage should be reported to our team at the time, and noted on any job sheet or completion record where practicable.
11.2 If you wish to make a claim or complaint after the service has been completed, you must contact us within a reasonable period, providing full details of the issue, including photographs where appropriate.
11.3 We will investigate any complaint and may request additional information or evidence in order to assess your claim. We will aim to respond within a reasonable timeframe.
11.4 Where we accept responsibility, we may, at our discretion, offer repair, replacement, a partial refund or another appropriate remedy, in line with these Terms and Conditions and your statutory rights.
12. Access, Property Damage and Limitations
12.1 You are responsible for ensuring suitable and safe access to the collection and delivery points, including clear hallways, staircases, lifts and doorways, and for protecting floors, walls and fixtures where necessary.
12.2 If our team reasonably believes that moving an item may cause damage to the property or present a risk to health and safety, we may decline to move that item or may proceed only after explaining the risks and obtaining your agreement.
12.3 We are not liable for damage to property where such damage results from difficult access, narrow staircases, inadequate protection, or your request to move items despite advice that damage is likely.
13. Data Protection and Privacy
13.1 We collect and process personal information such as your name, address, contact details and job details for the purpose of providing our services, managing bookings and complying with legal obligations.
13.2 We will only use your personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep it secure.
13.3 We do not sell your personal data to third parties. We may share limited information with trusted partners where this is necessary to deliver the services you have requested, or to comply with the law.
14. Changes to These Terms
14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices or legal requirements.
14.2 The version of the Terms and Conditions that applies to your booking will normally be the version in force at the time your booking is confirmed.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and interpreted in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severability
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or confirmation we issue, constitute the entire agreement between you and us in relation to the provision of our services, and supersede any prior discussions, correspondence or understandings.
17.2 Nothing in these Terms and Conditions is intended to diminish or remove your statutory rights as a consumer under UK law.
